The terms we work to.

These terms and your agreement

These terms apply to every quote we give and every job we carry out, unless we've agreed something different with you in writing. Where they say we, us or our, that means All Tech IOM. You means the customer named on the quote.

You accept these terms when you accept a quote — by email, by message, in writing, or by asking us to start work. If something here doesn't sit right with you, say so before you accept and we'll talk it through. We'd rather sort it up front than argue about it later.

We update these terms from time to time. The version that applies to your job is the one published on this page on the day you accepted your quote, and we'll send you a copy on request.

These terms are written for customers buying as consumers. Where we work for a business, the same terms apply except that the cancellation right in section 3 is a consumer right and doesn't automatically apply.

Quotes and what they cover

A written quote from us stays open for 30 days from its date, unless the quote itself says otherwise. After that we'll happily re-issue it, but prices and lead times may have moved.

Every quote is priced on what we could see and what you told us at the survey or enquiry. That's an honest picture, not an x-ray. What sits behind a wall, under a floor, above a ceiling or inside an existing installation can only be found once work starts.

If something changes

If we hit something that isn't in the quote — an unexpected route, an unsafe existing fitting, a wall that isn't what it looked like — we stop, tell you what we've found, and put the variation in writing with a price before we carry on. Nothing extra gets added to your bill without you agreeing to it first.

The same works the other way. If a job turns out simpler than quoted, the price comes down.

• An estimate is our best guess where the scope genuinely can't be pinned down yet. It's labelled as one and it isn't a fixed price.
• A quote is a fixed price for the scope written on it.
• Where a quote depends on equipment from a supplier, the price holds for the quote period unless the supplier's own price changes before you accept. If that happens we'll tell you before you commit.
• Anything not written on the quote isn't included in it.

Your right to cancel — 14 days

How to cancel

Tell us in writing. Any clear statement that you want to cancel is enough — there's no form to fill in and no hoop to jump through.

Email hello@alltech.im saying you want to cancel. That's the whole process.

Your cancellation counts from the moment you send it, as long as it's sent inside the 14 days. We'll confirm we've got it.

Getting your money back

We refund everything you've paid within 14 days of receiving your cancellation, using the same payment method you used, unless you ask us to do it another way. There's no fee for cancelling.

If you asked us to start early

You can ask us to begin work inside the 14 days, and plenty of people do — a broken connection doesn't wait. We'll ask you to put that request in writing and sign it before we lift a tool, because it changes what comes back to you if you cancel afterwards. If you then cancel, you keep the right to cancel, but you'll owe a fair amount for the work we've already done and for anything ordered in specifically for you, in proportion to the full price of the job. We'll set that out clearly and refund the rest.

None of this affects your statutory rights.

Deposits and payment

Whether a deposit is needed depends entirely on the job — its type and its scale. We'd normally ask for one where equipment has to be ordered in specially for you, or where the job's big enough that materials and time have to be committed up front. Smaller jobs generally don't need one, and there's nothing to pay before we start.

Whether there's a deposit at all, and how much it is, is always written on the quote. You see it before you accept, and it's never sprung on you afterwards. Where we do ask for one, it's payable when you accept the quote, and as a rule it covers the cost of the equipment plus a share of the labour.

The balance falls due on completion, unless the quote sets out staged payments for a larger job. Invoices are payable within 14 days of the invoice date by bank transfer, with details on the invoice itself.

Where VAT applies, it's shown separately on the quote and the invoice.

If an invoice goes unpaid

We'll get in touch and ask first — most late invoices are just an inbox that swallowed something. If it stays unpaid past its due date, we may charge interest on the overdue amount at 4% a year above the Isle of Man Bank base rate, calculated daily from the due date until it's paid, and we may hold off on further work for you until the account's clear.

If you think an invoice is wrong, tell us within 7 days of receiving it and we'll go through it with you.

Access and site conditions

For us to do the job properly, you'll need to give us:

• Safe access to the areas we're working in, at the time we agreed.
• Mains power, and enough clear space to work in.
• Any permissions the work needs — landlord or freeholder consent, permission from a neighbour whose property is affected, planning permission, listed-building consent or conservation-area consent where they apply. Those are yours to obtain, and they need to be in place before we start. We'll flag anything we spot, but we can't confirm your consents for you.
• A heads-up about anything hazardous we should know about, including asbestos, unsafe existing wiring, or structures that aren't sound.

If we arrive and we can't get in, or the site isn't ready to work in, we may charge for the wasted visit. Where that applies, the amount is on your quote. Give us as much notice as you can and we'll simply rebook.

Structural work

Some jobs need work that goes beyond a normal install — mounting into stonework, chasing cable into walls, making good afterwards, or anything structural or at height beyond the usual. That work is delivered by trusted local trades under All Tech's technical oversight: we spec it, coordinate it and check it against what the system needs, and it's quoted separately so you can see exactly what it costs.

Third-party services

We install, configure and support kit. We don't run the networks it connects to. Starlink is a service from SpaceX, your broadband comes from your ISP, and streaming and gaming platforms belong to the companies that run them.

• Speeds, latency, uptime and availability are set by those providers and by conditions on the day. All Tech doesn't guarantee them, and can't be held responsible when a provider's service is slow, degraded or down.
• Your subscription, account and billing with any provider are between you and that provider, under their terms — including any price change, service change or withdrawal they make.
• Satellite service needs a clear view of the sky. We can't confirm whether a site has usable line of sight until we've surveyed it, and we'll tell you straight if it doesn't.
• Line of sight can change after installation — trees grow, buildings go up. That's outside our control, though we're always happy to come and look.

What we do promise is an honest read on what a site can realistically achieve, before you spend anything.

Equipment, ownership and warranties

Equipment we supply stays our property until it's been paid for in full. Risk in it passes to you on delivery or installation, whichever comes first, so it's worth making sure your household insurance covers it from that point.

Warranties

Hardware carries the manufacturer's own warranty, and that warranty passes to you as the owner. Its length and terms are set by the manufacturer, not by us — we'll tell you what applies to the kit on your quote.

For the first 12 months after handover, if equipment we supplied develops a fault, we'll handle the return or replacement with the manufacturer or supplier on your behalf. After that we'll still help — pointing you to the right place, doing the diagnostics, sorting the paperwork — but the claim itself sits between you and the manufacturer. Labour to remove and refit equipment outside the workmanship period in section 9 may be chargeable.

Where you supply your own equipment, we'll install it with exactly the same care, but we can't warrant hardware we didn't sell you. If we think a piece of kit isn't up to the job, we'll say so before we fit it.

Your statutory rights over goods we supply are unaffected by any of this.

Your data and your devices

Back up your data before we touch a device. That one's on you, and it matters more than anything else on this page. We'll always ask whether you've got a backup, and we're glad to help you set one up as a piece of work in its own right — but holding a current backup of your own files is your responsibility, not ours.

We take reasonable care with every device, drive, account and system we're given access to. Even so, data can be lost or corrupted during repair, upgrade, migration or recovery, sometimes because a drive was already failing before it reached us and nobody could have known. We can't accept liability for lost, corrupted or unrecoverable data, and no data recovery attempt can be guaranteed to succeed.

• Give us only the passwords and access the work actually needs. You're welcome to change them again afterwards, and we'd think that sensible.
• Anything we see on your systems stays confidential. We don't discuss it, copy it or keep it beyond the job.
• Where we hold your contact details, the privacy notice explains what we keep and why.
• If a device is left with us and we've had no reply about collecting it for 90 days after we've told you it's ready, we may have to dispose of it responsibly. We'll chase you properly first.

Our workmanship guarantee

For 30 days from the date we complete a job, if our workmanship turns out to be defective, we'll come back and put it right at no charge to you — our labour and our own materials included. Email hello@alltech.im with what's happening and we'll arrange a visit.

That guarantee covers how we did the work. It doesn't cover:

• Faults in the equipment itself — those go through the manufacturer's warranty in section 7.
• Accidental damage, impact, flood, or storm damage beyond what the installation was reasonably specced for.
• Misuse, or anything moved, altered or re-sited after we left.
• Changes made by you or by anyone else to settings, equipment, network configuration or cabling.
• Equipment you supplied yourself.
• Problems caused by a third-party service, as covered in section 6.

If we come out and the fault turns out to be outside the guarantee, we'll tell you what we've found and what it would cost before we do any chargeable work.

Liability

Our total liability to you in connection with any one job is limited to the total price paid or payable under that contract.

We're not liable for indirect or consequential loss. That means loss of profit, loss of income or business, loss of an opportunity, loss of use, wasted time, or loss of or damage to data, however it arises.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that can't lawfully be limited or excluded. Your statutory rights as a consumer stand whatever else this page says.

If any part of these terms turns out to be unenforceable, that part drops away and the rest carries on applying.

Complaints

If something's gone wrong, tell us. Email hello@alltech.im with "Complaint" in the subject line and it lands with the person who did the work.

We'll acknowledge it within 2 working days and give you a full response within 10 working days. If a complaint needs longer than that to investigate properly, we'll tell you why and when you'll hear back.

Where we've got it wrong, we'll put it right.

Governing law

These terms, and any contract made under them, are governed by the law of the Isle of Man. The courts of the Isle of Man have exclusive jurisdiction over any dispute arising from them.

Nothing here affects your statutory rights under Isle of Man consumer law.

Last updated August 2026