Privacy notice
Your details, and what we do with them.
Short version: we only ask for what we need to quote and do the job, we don't sell it to anyone, and this site sets no cookies at all unless you say yes.
01
Who we are
All Tech IOM is a sole trader business on the Isle of Man. For data protection purposes we're the data controller for the information described here — meaning we decide what's collected and why, and we're the ones answerable for it.
There's no privacy department and no ticket queue. Anything on this page comes back to the same person who'd turn up to do the work, so if something here doesn't sit right with you, just email and say so.
This notice is written to the Isle of Man's own data protection regime — the Data Protection Act 2018 and the GDPR and LED Implementing Regulations 2018, which apply the GDPR here as what's known as "the applied GDPR". The Island is a Crown Dependency with its own law and its own regulator; it isn't covered by the UK or EU regimes.
02
What we collect
Only what you hand over, and only what's actually useful for quoting and doing the work.
When you get in touch
- Your name, and an email address so we can reply.
- A phone number, if you choose to give one — plenty of people don't, and that's fine.
- Whatever you tell us about the job: the rough location, what you're trying to fix or build, budget if you mention it. That comes in through the quote form on this site or straight to our inbox by email.
When we survey a property
To design a system properly we need to know the building. At a survey we typically note things like the layout and construction of the property, where the incoming line or dish sits, what kit is already installed and how it's cabled, signal readings around the place, and photos or sketches of anything that affects the route a cable can take. Sometimes that means a note about access — a locked gate, a dog, the best time to call.
It's design information, not a dossier. If you'd rather we didn't photograph something, say so on the day and we won't.
Correspondence
Emails, messages and notes that go back and forth about your enquiry or your job, plus the quote, invoice and handover record if the job goes ahead.
We don't ask for and don't want anything sensitive — no health details, no identity documents, no card numbers. Payment is handled by bank transfer, so we never see or store card details.
04
Why we're allowed to hold it
The applied GDPR says we need a lawful basis for each thing we do with your information. Ours are:
- Performance of a contract
- Once you've accepted a quote, we need your details to design, order for, install and support the work you've asked for, and to invoice you for it.
- Legitimate interests
- Replying to an enquiry that you sent us, keeping the survey notes that a quote was based on, and keeping ordinary business records of who we've worked for and what we did. We've weighed this against your privacy: it's what anyone would expect a tradesperson to do with an enquiry, it's limited to what the job needs, and you can object at any time (see your rights).
- Legal obligation
- Invoices, payment records and the underlying job records have to be kept for tax and accounting purposes, whatever anyone would prefer.
- Consent
- The Meta pixel, and only the Meta pixel. Consent is freely given, you're never nudged toward it, and you can withdraw it at any time.
We don't send marketing emails or add enquirers to a mailing list. If that ever changes, it'll be opt-in and you'll be asked properly.
06
How long we keep it
Not forever, and not "just in case".
- Enquiries that don't become jobs: kept for 12 months from your last message, then deleted. That's long enough to pick up a conversation that went quiet over a winter, and no longer.
- Survey notes for a quote that wasn't taken up: deleted with the enquiry at 12 months.
- Job records — quote, invoice, what was installed, where the cables run, the handover record: kept for at least six years. That's what the Isle of Man Income Tax Division requires of business records, and it also means that if a warranty question or a fault comes up years later, we can tell you exactly what's in your walls instead of guessing.
- Your cookie choice: stored on your own device until you clear your browser data or change it.
When something reaches the end of its retention period it's deleted from our systems and backups in the ordinary course. If you'd like your details gone sooner, ask — see below.
07
Your rights
Under the applied GDPR you have the right to:
- Access — ask for a copy of the information we hold about you.
- Rectification — have anything wrong or incomplete corrected.
- Erasure — ask us to delete it, where we don't have a legal reason to keep it (tax records being the usual exception).
- Restriction — ask us to hold it but stop using it while something is being sorted out or disputed.
- Objection — object to us relying on legitimate interests.
- Portability — get the information you gave us in a common, machine-readable format, or have it sent on.
- Withdraw consent — for the Meta pixel, at any time, using the or the link in the footer.
To use any of them, email hello@alltech.im and say what you want. There's no charge, and you don't need to phrase it in legal language — "please delete my details" is plenty. We'll respond within one month, and we may ask a question or two first just to be sure we're talking to the right person.
08
Complaints
If you think we've mishandled your information, please tell us first — email hello@alltech.im. It's a one-person business, so a complaint reaches the decision-maker immediately and usually gets fixed the same week.
You don't have to come to us first, though, and you can go to the regulator at any point. On the Isle of Man that's the Isle of Man Information Commissioner — not the UK's ICO, which has no remit here.
09
Changes to this notice
If what we do with your information changes, this page changes with it and the date below moves. There's no version history to dig through — what's on this page is what we're doing right now.
Last updated August 2026