Slow computer rescue
Ten-minute boots and spinning wheels are usually curable for a good deal less than a new machine — an SSD, more memory, an honest clean-up.
All Tech IOM · SYS-05 · IT support
Something's blinking. You know a guy.
Slow computers, Wi-Fi that drops, printers with attitude — diagnosed properly and explained in plain English, by the person doing the work.
Fix-it board · demonstration
Made-up faults
- Wi-Fi drops out the moment the telly starts streaming Playing up
- Laptop takes an age to think about waking up Struggling
- Printer says it's offline. The printer is lying. Offline
Three made-up faults, open
What we fix / IT-01—06
If it plugs in or connects, it's our problem now.
From the laptop that's aged badly to the doorbell that's gone rogue — diagnosed honestly, fixed properly, and explained without the eye-roll.
Wi-Fi & broadband faults
Drop-outs, black spots, a router that wants a daily reboot. We find the actual cause — interference, an old ISP box still broadcasting, a congested channel, a setting nobody meant to change. If the network wants designing properly, there's a whole page on that.
Backups & security
The photos are irreplaceable; the laptop isn't. Automatic backups, password managers, and a calm second opinion on anything that smells like a scam.
New device day
A new PC, phone or tablet set up properly — files moved across, email working, photos where you expect them, and the old machine wiped safely before it leaves the house.
Printers & the rest
Printers, scanners, smart doorbells, tellies that have forgotten the Wi-Fi. The awkward stuff that isn't quite anybody's job — it's ours.
Ongoing care
Remote check-ins, updates handled quietly, and priority help when something actually breaks. Like having an IT department, without employing one.
Humans first / IT-00
Tech support that speaks human.
The fix is only half the job. The other half is you understanding what happened, in words you'd actually use.
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Plain English, always
Ask the same question three times if you like. The kettle's on and we're not going anywhere.
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The same person throughout
You talk to the person who does the fixing, from the first message to the follow-up.
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Honest about money
If a repair isn't worth doing, we'll say so. If a cheap fix does the job, that's the one you're getting.
The route / 01—04
From "it's doing the thing again" to sorted.
The same route through every job, whether it's one stubborn printer or a household that's had enough.
Tell us what it's doing
Describe the fault in your own words — what it does, when it started, and what you've already tried.
A look, remotely
Where a fault can be sorted without a visit, we connect securely and you watch the whole thing happen on your own screen.
Hands on it if it needs them
When it needs hands, we come to you — kitchen table, home office, wherever the patient lives, and around your day rather than office hours.
A check that it stayed fixed
We come back to it afterwards to make sure it held. Fixed-fixed, not fixed-until-Tuesday.
The standard / Under the hood
Fixed properly, not just restarted.
A reboot makes a symptom go quiet for a while. Finding the actual fault is the bit worth paying for.
Find the actual fault
Symptoms get traced back to a cause before anything gets replaced. Guessing is expensive.
Say what happened
You get told what was wrong and what changed, in words you can repeat to someone else.
Check it held
A fault that comes back next week was never fixed. We follow it up rather than wait for the phone to ring.
My computer's slow. Is it worth fixing?
Often, yes. A tired machine can usually be brought back with an SSD, more memory or an honest clean-up, for a good deal less than replacing it. And if it isn't worth fixing, we'll tell you straight.
Do you come to the house?
When it needs hands, yes — kitchen table, home office, wherever the patient lives, and around your day rather than office hours. Where a fault can be sorted remotely we'll do that first, securely, while you watch.
What do you actually cover?
If it plugs in or connects, it's our problem now — slow laptops, Wi-Fi and broadband faults, printers, backups and security, a second opinion on anything that smells like a scam, new device setup, and the smart doorbells and tellies that have forgotten the Wi-Fi.
Can you keep an eye on things long-term?
That's ongoing care — remote check-ins, updates handled quietly, and priority help when something actually breaks. Like having an IT department, without employing one.
What will it cost?
Describe the fault and you'll get a straight answer on what it probably is, what it would cost to put right, and whether it's worth doing. If a cheap fix does the job, that's the one you're getting.